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From Best Buy to Apple: The Transformation of Retail

Over 600 Best Buys feature dedicated "Apple Shops," hands-on "stores within stores" that prominently feature Apple's full line and (in 250 stores) specially trained solution consultants. Soon, that...

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The Amazon Store? Maybe Try an In-Store Shop First

Apple has been successful with its retail stores for reasons that are almost entirely specific to Apple. There is no reason, besides ego, for any company to mimic Apple's approach unless that approach...

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Retail | Silicon Valley’s ‘Coach’ Explains Ex-JC Penney CEO’s Huge Fail

Bill Campbell, “coach” to the likes of Apple, Google, Intuit and scores of Silicon Valley entrepreneurs, summed up now ex-JC Penney CEO Ron Johnson's implosion as a failure to protect the existing...

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